Cancellation & Refund Policy

We want you to use Shadow AI only for as long as it's useful to you. This page explains how cancellations and refunds work for paid plans. Shadow AI is a product of Mahajan and Pandey Software Solutions Pvt Ltd ("we," "us," or "Shadow AI").

1. How to cancel

You can cancel any paid plan at any time from inside the app:

• Sign in at app.shadowai.work.
• Go to Settings → Billing and select Manage subscription.
• Choose Cancel plan and confirm.

Billing is handled by RevenueCat Web Billing on our behalf. If you need help, email contact@shadowai.work and we'll cancel for you within one business day.

2. When cancellation takes effect

• Cancellation stops the next renewal. Your paid plan stays active until the end of the current billing period.
• You keep full access - and your remaining monthly credits - until that date.
• At the end of the billing period your account automatically downgrades to the Free plan. Your data stays intact.

3. Refunds

We do not provide automatic pro-rated refunds for partial months after cancellation, because the credits for that period have already been allocated and may have been used.

We will issue a full refund in good faith if any of the following applies, and you reach out within 14 days of the charge:

• You were charged after cancelling and the cancellation didn't register.
• You were double-charged or charged for a plan you did not subscribe to.
• A material part of the Service was unavailable for an extended period during the billing month.
• You signed up by mistake and have not consumed a meaningful portion of the included credits.

Approved refunds are returned to the original payment method via RevenueCat and typically arrive within 5–10 business days, depending on your bank.

4. Credits after cancellation

Monthly credits do not roll over between billing periods, and they do not survive cancellation. Any unused credits in the cancelled month expire at the end of that billing period along with the paid plan.

5. Annual plans

Where annual billing is offered, the same logic applies on an annual cycle: cancellation stops the next yearly renewal, and the paid plan remains active until the end of the paid year. Refund requests for unused full months on an annual plan are reviewed case-by-case at our discretion.

6. Free plan

The Free plan has no recurring charge and nothing to cancel. You can stop using the Service at any time, or delete your account from Settings.

7. Account deletion and data export

Cancelling a paid plan does not delete your account or your research data. To export everything or close your account, go to Settings → Data & privacy, or email contact@shadowai.work and we'll handle it within seven business days.

8. Chargebacks and disputes

If something looks wrong on your bill, please contact us first - most issues are resolved in a single email. Initiating a chargeback before contacting us may result in your account being suspended until the dispute is closed.

9. Changes to this policy

We may update this policy from time to time. We'll update the "Last updated" date when we do. Material changes will be notified to active subscribers by email at least seven days before they take effect.

10. Contact

Questions about cancellations, refunds, or your bill? Email contact@shadowai.work. We answer within 24 hours on business days.